An investor's remedies when a broker, adviser or issuer misrepresented an investment, churned an account, recommended unsuitable products or stole, and why most broker claims go to FINRA arbitration rather than court.
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Investors lose money honestly all the time, and a loss alone is not a claim. A claim exists when the loss was caused by misconduct: a material misstatement or omission in selling a security (securities fraud), recommendations that were unsuitable or not in the customer's interest given their age, goals and finances, excessive trading to generate commissions (churning), unauthorized trades, concentration in one risky position, selling investments the firm never approved, outright theft or a Ponzi scheme, or a failure by the brokerage firm to supervise its representative. Federal securities law gives a private right of action for fraud in connection with the purchase or sale of a security, and the SEC's Regulation BI requires a broker making a recommendation to a retail customer to act in the customer's interest without placing the firm's own interest first; registered investment advisers owe a fiduciary duty under the Advisers Act. State securities ("blue sky") laws add their own remedies, often with easier proof.
Where the claim is heard depends on who the defendant is. Nearly every brokerage account agreement contains an arbitration clause, and the Financial Industry Regulatory Authority's rules require a member firm to arbitrate a customer's claim on the customer's demand, so claims against brokers and brokerage firms go to FINRA arbitration: a panel of one or three arbitrators, limited discovery, a hearing, and an award that is final with very narrow grounds for a court to vacate it. FINRA also has an eligibility rule that bars claims more than a set number of years after the events, separate from any statute of limitations. Claims against issuers, investment advisers who are not FINRA members, accountants or others go to court, often as class actions under the Private Securities Litigation Reform Act's procedures. A regulator's enforcement action, whether by the SEC, FINRA or a state securities administrator, may produce restitution but is not a substitute for the investor's own claim.
Investors should check a broker's or firm's registration and disciplinary history on FINRA BrokerCheck and the SEC's Investment Adviser Public Disclosure site before investing and before bringing a claim; a representative's prior complaints are often evidence of a supervision failure. Account statements, trade confirmations, new-account forms stating the investor's objectives and risk tolerance, and all written communications with the representative are the core evidence, and the firm is required to keep most of them. Where the representative has stolen or the firm has failed, the Securities Investor Protection Corporation protects customers against missing cash and securities up to its limits, but not against bad investments.
Securities lawyers who represent investors usually review a case without charge and take it on a contingency fee; bring your account statements, the account opening documents and any emails or texts with the broker. Act quickly, because FINRA's eligibility rule and the statutes of limitations run from the transactions or from when you should have discovered the problem, and losses that look like market declines are often only recognized as misconduct years later. Do not rely on the firm's own compliance department to make you whole, and be wary of "recovery" services that solicit fraud victims for an upfront fee, which is itself a common second fraud. For small losses, FINRA's simplified arbitration procedure allows an investor to proceed without a lawyer on documents alone.
Worried about the cost? A lawyer can be hired for one part of a case only (limited-scope representation), may be paid from what a claim recovers (contingency fee), or may be free through a pro bono program or legal aid; a court can also waive its own filing fees.
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